Privacy policy

Collection of personal information

We collect the information needed to operate Starbase, provide support, and improve the Service.

• Account Information: Information you provide when you sign up or contact us, such as your name, work email, company name, and billing details.
• Usage Data: Technical and product usage information such as IP address, browser type, device information, pages viewed, and actions taken inside the Service.
• Content You Submit: Prompts, files, messages, workflow inputs, and other materials you choose to upload or generate through Starbase.

How we use your information

We may use your information to:

• Provide, secure, maintain, and improve the Service.
• Authenticate users, manage accounts, and respond to support requests.
• Process payments, invoices, and other operational transactions.
• Analyze usage trends, reliability, and performance to improve product quality.
• Communicate product updates, service notices, and, where permitted, relevant marketing messages.

Sharing your information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service Providers: With trusted vendors that help us operate the Service, such as infrastructure, analytics, support, and payment providers.
• Legal Compliance: When disclosure is required to comply with applicable law, enforce our terms, or protect the rights, safety, and security of DeepModel, our users, or others.
• Business Transfers: In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality and legal safeguards.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, keep you signed in, understand how the Service is used, and measure product performance.

Data security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

Your rights

Depending on your location, you may have rights to:

• Access, update, or correct your personal information.
• Request deletion of your personal data.
• Object to or restrict certain processing activities.
• Opt out of promotional communications.

Retention of information

We retain personal information for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's privacy

Starbase is not directed to children under 18, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date on this page and, where appropriate, provide additional notice.

Contact us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at team@deepmodel.ai.